mobile broadband connection issues

[pikemaster21]

i have recently bought a zte k4201-z dongle and i'm experiencing connection problems. it works ok on 3g+ but when it switches to 3g it just stops. is there any way to lock it to 3g+ only? ps. i'm not daft i have reinstalled the software plugged it in and out and all that, even tried a different laptop with the same results on both windows 7 and 8. any ideas or am i going to have to switch networks?

[GojuSuzi]

Have a look on www.vodafone.co.uk/coverage and see what 3G looks like in your area. Possibility is that you have alright 3G+ but meh 3G standard. I know you can lock connection mode on s phone, unfortunately have no experience of it on a dongle, but would stand to reason that you can.

[pikemaster21]

thanks for the reply but the coverage map only shows 3g not 3g+ and anyways my area is purple (3g indoors and outdoors) so i don't think signal is the problem, maybe vodafone doesn't work on this band? but its their own branded dongle so why would it select this band if vodafone doesn't support it? hopefully someone can give me an answer!

[DaveCD]

Hi pikemaster21

Please try the steps in our Network Troubleshooting thread.

If you are still experiencing the issue after completing these steps, post the template with your answers here and I'll have a member of the team get back to you ASAP.

Thanks

DaveCD