new iphone not recognised on Sure Signal

[moorlander]

Hello everyone,

I am having problems with my Sure Signal. I have recently purchased a new iphone5 and experienced low signal strength and the sure signal not recognising my new 'phone.

I have de-registered and re-regsitered my sure signal due to being issued with a new nano sim....It doesnt seem to work.

I have read that it is possible for Vodafone to re-sync the device in order to get it back on line??

Sometimes the red liht flashes and i have to switch it off to get it the other lights to illuminate...

The sure signal is less than 5 months old.....

Any help appreciated....

thanks..

[moorlander]

my sure signal serial number is 40123519999

thanks

[Retired-Matt_Vo]

Hi 

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

[Retired-Kay]

Hi moorlander, 

Can you confirm if the information Matt has supplied has resolved your query? 

If it hasn't then please post the information he has requested and we'll investigate further for you. 

Best Wishes, 

Kay

[moorlander]

Will get the results soon.