no upgrade/pre-order confirmation email

[jackmam]

yesterday i pre-ordered my Galaxy S6 but I have not had a confimration email.  This reminds me of my son who pre-ordered the iphone 6, he didnt get an email either and after many phone calls, live chats and call assurance complaints they eventually admitted they made a mistake.  Has anyone had a confimration email?

Many thanks

Elaine

[dabak]

Yes i had an email about my upgrade to a s6 edge straight away. I'd contact them as they may have your wrong email details

[Mashy1983]

Lessons not learned by Vodafone from previous launches as per one of my posts on another thread.  Oh yes, I received three different confirmation emails and two different texts but the order number they all quote, pertain to a Sony Xperia Z2?!?!?   I find it incredulous, that no confirmation literature has any tariff or fone details on them.

[Retired-Rodney]

Hi @jackmam @Mashy1983 

If you get in touch via Live help, they'll look into you order further.

Thanks,

Rodney 

[hutton91]

I had the same issue but was informed this was only due to it being a preorder/upgrade and it would come through when processed.

Confirmation email came through at 1548 today so it looks like the ball is rolling now.

[turk]

pre order your galaxy s6 or edge for 12 months contracts YOURSELFs as additional line rather than upgrade.doing that you get 10 gig extra for £5

[jackmam]

Thank you Rodney. I have been in touch with Live Chat and tbey have i formed me that as i am in my 14 day cooling off period I have to contact "returns" they should be abke to help me.

Thus nkw means i will be speaking to person number 6 to get this resolved. If i include you it makes it person number 7!!!!!!!!

I can get a better deal from 02. Considering moving. Vkdafone service is a disgrace.

[Amanda]

Hi  @jackmam 

Thanks for getting back to us. 

I've sent you a private message with details on how to get in touch with us. 

Once we reach your email we'll look into it further for you. 

Thanks, 

Amanda 

[uno]

I too have placed a pre order for an S6 upgrade I have had no email only a text message to say my plan has changed.

Also another message asking me which extra I want I select Spotify hen enter my account details ten get an error message have been trying all day and keep getting the same error ?

[Phil]

Hi @uno 

Speak with our Live help team and they'll be able to look into this for you.  

Thanks, 

Phil