ongoing problems with Sure signal

[Keith100]

Hi......I have had nothing but issues with my sure signal V3. I have contacted Vodafone on many occasions to try to resolve the lack of signal at my home address (was fine up until about 8 months ago), had tech guys take over my laptop to look at my router settings, had speedtests carried out etc and still it fails to work for generally more than 1min at a time.

I recently escalated the issue to a manager who informrd me that the issue would be resolved and still it fails to work.....this has now become a problem that as far as I'm concerned is not going to be resolved therefore I wish to cancell my contract with Vodafone at no expence to myself.

Please feel free to contact me via email as you wont be able to contact me on my mobile at home.

Regards

[Retired-Matt_Vo]

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

[Keith100]

http://[URL=http://www.pingtest.net][IMG]http://www.pingtest.net/result/102415227.png[/IMG][/URL]http://http://www.speedtest.net/my-result/3640203836

Your IP Address is 82.15.104.253

Your IPV6 Address is::ffff:520f:68fd

Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\Users\keith100>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  router.Belkin [192.168.2.1]
  2     *        *        *     Request timed out.
  3    19 ms     8 ms     7 ms  lutn-core-2b-ae6-710.network.virginmedia.net [80
.4.208.141]
  4    10 ms    10 ms    10 ms  nrth-bb-2a-ae7-0.network.virginmedia.net [62.254
.42.146]
  5    11 ms    31 ms    10 ms  popl-bb-2a-ae0-0.network.virginmedia.net [62.254
.42.70]
  6    10 ms    10 ms     9 ms  popl-bb-1c-ae0-0.network.virginmedia.net [62.254
.42.94]
  7    10 ms     8 ms     8 ms  xe-1-0-0-xcr1.lsw.cw.net [166.63.211.129]
  8    22 ms    10 ms     8 ms  ae12-xcr1.lns.cw.net [195.2.28.26]
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

C:\Users\keith100>

Serial number is 42141607079

I have done all this before without any success.

Regards

[Gemma]

Hi Keith100,

Your Sure Signal last made contact with the network at 5.15pm yesterday.

What light sequence are you seeing?

Also, please let me know your speed test result as I’m unable to see it on the above link.

Many thanks,

Gemma

[Keith100]

Hi, I cant attach the results for some reason however they are:

ping 8ms

Download = 125.61mbps

upload= 11.61mbps

light shows red continous and next two white continous then further white when mobile connects, this then changes when mobole is being used to flashing red and next two flashing amber....connection lasts for about 1 min then fails

Regards

Keith

[Retired-Ian_]

Hi Keith,

The download speed we require is 4.13 Mbps.

Is it possible for you to try the Sure Signal at a different address with a different ISP?

Thanks,

Ian

[Keith100]

prop be difficult.....are you saying that the download speed is too high???

[Keith100]

any news please....still not working??

[Retired-Ian_]

Hi Keith100,

Have you tried the Sure Signal in a different location?

Thanks,

Ian