over charging

[crich63610]

has anyone had additional charges on there bill for long text and picture messages even though you haven't even sent message on said day or only had incoming texts.

when contacting vodafone they basicly just said tuff been with them since 1995 some way to treat customers

[BandOfBrothers]

Hi @crich63610

This should be itemised in your myvodafone to show that you have been charged for MMS messages. 

A phone can convert normal texts to mms messages if you add emoticons too. 

More info in Why-have-I-been-charged-for-a-text-message.

In some phone's a setting can be toggled On to stop the conversion so you can adjust the text. 

On my Samsung Galaxy s8 I get a pop up message warning me its converting to a mms. 

You could call Customer Services and go through with them your findings from your side and they may as a one off Goodwill Gesture reduce the charge. 

If the Service used i.e. mms shows up on their systems that one has been sent then they will apply a charge as they believe youve sent one. 

I hope you get a favourable outcome. 

[crich63610]

hi i don't send emojos since feb./march 17 after i was told they cost 50p i cheked the messages and only 1 was recieved and one sent on one day and 2 recieved on other  when i spoke to vodafone and said it keeps happening and he said last time was sept.

[TJ]

@crich63610 We're sorry for any confusion that's been caused and for any inconvenience. You can get a full breakdown of all of our call and text charges here.

If you'd like us to take another look into anything on your bill, that you're not 100% sure of, I've sent you a private message with details on how to get in touch.

[crich63610]

all sorted

[TJ]

@crich63610 I'm glad to hear that everything's sorted for you 👍

Don't hesitate to pop back to us if you've ever got any other questions in the future, we'll all be more than happy to help.