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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 74126 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229925 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 204040 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Sure Signal Problem

I have a problem with my Sure Signal unit, after a resent power cut the unit does not turn on. The red light will not come on, I have tried pressing the reset button but still no light.The unit seems totally dead.

MW71 by 2: Seeker
  • 15498 Views
  • 6 replies
  • 0 thanks

Sure signal problem

The issue you’re experiencing: What light sequence you're seeing: noneYour speed test results from here. 15.71 mbps download & 2.01 ,bps uploadYour external IP address from here. 82.69.126.190 Your Sure Signal serial number: 42143531145 The results o...

bnewall by 3: Seeker
  • 14070 Views
  • 6 replies
  • 0 thanks

Resolved! Exelent customer service at vodafone

Hi all just wanted to post this good experice I had with vodafone customer serivces recently I upgraded 4 months early to a iPhone 6  called up to upgrade as couldnt do it in store as had to wait till november so called up got a very good deal on pho...

Three in one

Hi all, 1....Im running a Ultra 6  Android 5.1.1, will the fone update to 6.0?.  2.... my phone says its "phone number is unknown", why is that?3....My software is VDF-995NB01-UK07b, is that up-to-date?. No probs with fone by the way...Thanks

Barkas by 4: Newbie
  • 8945 Views
  • 1 replies
  • 0 thanks

my vodafone app

Hi,I have been having the issue for 2 months now. Please see attached. Tried the usual, cleared cache, data, uninstalled, rebooted, etc etc. No luck. I must say that I have never come accross such poor customer service as I have done with vodafone. S...

moghm by 4: Newbie
  • 13155 Views
  • 11 replies
  • 0 thanks

Resolved! Note 7 - Class Action Suit

Given the bad treatment we are getting from Vodafone on this, would people be willing to seek compensation collectively on this issue? I feel like we are drawing the short stick in the way this is being handled. Even if vodafone provides in it's agre...

Iamaza by 4: Newbie
  • 19477 Views
  • 43 replies
  • 0 thanks

Vodafone Smart Platinum 7 people can't hear me

Hi, I have a Vodafone Smart Platinum 7. During a call people can't hear  me for a few seconds and can then hear me again. It is definately not the signal seeing that I've used Samsungs on the same spots for over 10 years and have never had the proble...

JakeSA by 2: Seeker
  • 11054 Views
  • 8 replies
  • 0 thanks

When is a warranty not a warranty?

Way back in April, my daughter's iPhone 4, supposedly new less than a year previously, had problems. Since that time I have had and continue to have really major problems with getting vodafone's attention.   On Friday, I wasted another hour on the ph...

PaulSalk by 4: Newbie
  • 29833 Views
  • 41 replies
  • 0 thanks

Net Perform App Issues

On the 6/10/16, the app said I had 70.8% of the last 30 days spent in full coverage. The following day it said 100%, so I assumed it was the 'reset day' for the 30 day period or something like that. At the end of that day, it was 20.4%, which is roug...

B-12345 by 11: Established
  • 12653 Views
  • 3 replies
  • 0 thanks
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