pay as you go Wi-Fi R207 can't connect after 1st top up and can't see how much data I've used

[Mullam]

bought mobile pay as you go Wi-Fi R207 in November. Worked fine with the Ipad until my first top up. Now says its connected but I'm unable to connect to any web page. Also on my account page when trying to see how much data I've used its says there is a problem and they're working hard to fix it its been like that since I've had it. Any clues?

[Sukhi]

Hi @Mullam 

First thing to try would be our Mobile Broadband Troubleshooting guide.

If that doesn't help we'll need to take a closer look at your account. You can get in touch here.

We aim to reply to emails within 48 hours. If you need a quicker response, please come and speak to us on Live help.

Thanks,

Sukhi