ss3 with flashing internet light

[small_soldier]

HI support

I have a bt hub 3 and a ss3 so from the looks of previous posts I might be in trouble.

I had a ss1 with no trouble for years. replaces power cable last year until November 2014 when I lost all lights.

Managed to get a 2nd hand ss3 as you all know about the shortage with new ones.

Had the unit registered successfully and plugged in since 29th December 2014.

Only have the internet light flashing.

Done resets to no success.

Serial num is: 40133804019

isp is Bt with a bt home hub 3(not on infinity)

speedtest is: download 2.26mbps and upload is 0.83

ping 62 ms

jitter 4ms

ip is 86.171.236.10

Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\james>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 1 ms 1 ms <1 ms BThomehub.home [192.168.1.254]
2 21 ms 21 ms 20 ms 217.32.147.102
3 22 ms 21 ms 21 ms 217.32.147.142
4 25 ms 25 ms 26 ms 212.140.206.90
5 26 ms 26 ms 26 ms 213.120.180.169
6 27 ms 26 ms 25 ms 217.41.169.109
7 25 ms 25 ms 25 ms acc2-xe-11-2-0.sf.21cn-ipp.bt.net [109.159.251.1
99]
8 37 ms 32 ms 38 ms core1-te0-4-0-2.ilford.ukcore.bt.net [109.159.25
1.129]
9 31 ms 31 ms 30 ms peer1-xe11-0-0.telehouse.ukcore.bt.net [109.159.
254.124]
10 33 ms 36 ms 36 ms lndgw2.arcor-ip.net [195.66.224.124]
11 33 ms 33 ms 33 ms 85.205.0.93
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Users\james>

Hope thats all the information needed.

Would be good to get a resolution as I use my phone for business and standing out in the garden looking for a signal is getting frustrating.

cheers

James

[small_soldier]

Hi Vodafone support.

Any of you guy's onto this as It's already been 3 days

I need to get it resolved soon as possible. If the sure signal is faulty I need to get it back to the guy that sold it to me before it's too late to return it.

cheers

[Retired-Sarah]

Hi @small_soldier 

Welcome to the eForum.

Have you checked the router to make sure that VPN traffic is ticked in the settings?

Please try a different Ethernet cable and to ensure that all the following ports are open as follows:

Ports to be opened for forwarding

• 8 (TCP & UDP)
• 50 (TCP & UDP)
• 53  (TCP & UDP)
• 67 (UDP)
• 68 (UDP) 
• 123 (UDP)
• 500 (UDP)
• 1723 (TCP & UDP)
• 4500 (UDP)
• 33434 - 33445 (UDP)

IP addresses to be allowed on the router & firewall

• 183.133.177-179
• 183.133.181-182
• 183.131.128-191

Thanks,

Sarah

[small_soldier]

Hi Sarah

Thank you for getting back to me.

I have tried several ethernet cables.

Vpn switch I believe is on the Business Hub3 that has slightly different firmware to the home hub 3 that I have.

So I do not have that as an option.

Port forwarding has also been done. (I do have home hub 3 version A that has port forwarding issues!)

Firewall options are very limited on the Home hub so not able to sort ip addresses.

Any other suggestions.

Thanks

[small_soldier · Accepted solution]

Managed to comunicate over the on-line chat with vodafone after speaking with Bt who assured me there was nothing wrong their end.

I am not sure what the tech guy did from vodafone but all systems are now go when I returned home from work this evening.

So happy days

[Jenny]

Hi @small_soldier,

That’s great - thanks for letting us know!

Jenny