sure signal lights not in troubleshooting guide!!1

[bowsey69]

im having a problem with my sure signal again!!, its been off for a week now, and ive tried everything i can and been trawling the forums looking for an answer, the problem is the light sequence isnt in the ff guide,

im getting a solid red power light, flashing white light (the one that looks like the earth lol) and thats it, no other lights are on and no connection what so ever,

help!!!

[bowsey69]

im using the new version 3 sure signal, and a netgear router and connecting to sky, had no problems for a while then this

[Retired-Matt_Vo]

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

[bowsey69]

speed test:

ping: 26ms

download 7.67mbps

upload 0.94mbps

ping test:

milton keynes - 200miles
isp sky broadband 2.5/5

0% packet loss

ping 35ms

jitter 2ms

ip is 94.10.208.50

ipv6 is ::ffff:5e0a:d032

traceroute info:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\Andrew>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1    <1 ms     1 ms     1 ms  www.routerlogin.com [192.168.0.1]
  2     *        *        *     Request timed out.
  3    39 ms    39 ms    39 ms  02780814.bb.sky.com [2.120.8.20]
  4    38 ms    37 ms    37 ms  ae99.edge3.London2.Level3.net [212.187.201.57]
  5    37 ms    38 ms    37 ms  ae-0-11.edge4.London2.Level3.net [4.69.200.126]

  6    38 ms    40 ms    38 ms  ae-3-3.ebr1.London1.Level3.net [4.69.141.189]
  7    40 ms    38 ms    38 ms  ae-41-41.ebr1.London1.Level3.net [4.69.167.18]
  8    38 ms    38 ms    37 ms  ae-59-114.csw1.London1.Level3.net [4.69.153.126]

  9    38 ms    37 ms    38 ms  ae-121-3507.edge4.London1.Level3.net [4.69.166.9
]
 10    52 ms    55 ms    60 ms  195.50.122.66
 11    51 ms    51 ms    51 ms  85.205.116.2
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

C:\Users\Andrew>

serial number of version 3 sure signal is:  40131973600

[Ben_H]

Hi bowsey69,

Thanks for posting your results. your speedtest, traceroute and IP all check out great.

Looking at your serial number, your unit hasn't synchronised fully back on the 4th December. I'm pushing a manual sync out now for you so can you:

• Locate the button on the base of the box next to the Ethernet ports.
• Press and hold the button for approximately 30 seconds.
• Once the lights come back on, release the button.
• The Sure Signal will come online in around 1 hour.

Cheers, Ben