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22-11-2012 04:26 PM
re sure signal
serial number 40111132862
it stoped working on monday,
it only shows the red power light. i reset it tuesday morning and deleted fom my account and registered it but it is still not working i have reset again today but stll the same
i have not changed any router setting
Microsoft Windows [Version 6.2.9200]
(c) 2012 Microsoft Corporation. All rights reserved.
C:\Users\Wayne> tracert 212.183.133.177
Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms DD-WRT [192.168.2.1]
2 24 ms 28 ms 27 ms 217.32.144.162
3 30 ms 25 ms 26 ms 217.32.144.206
4 26 ms 27 ms 27 ms 213.120.181.50
5 27 ms 27 ms 26 ms 217.41.169.243
6 28 ms 27 ms 27 ms 217.41.169.109
7 27 ms 26 ms 26 ms acc2-10GigE-9-3-0.sf.21cn-ipp.bt.net [109.159.25
1.223]
8 38 ms 36 ms 38 ms core2-te0-13-0-2.ealing.ukcore.bt.net [109.159.2
51.139]
9 36 ms 35 ms 36 ms peer1-xe9-1-0.telehouse.ukcore.bt.net [109.159.2
54.108]
10 37 ms 33 ms 37 ms LNDGW2.arcor-ip.net [195.66.224.124]
11 37 ms 35 ms 34 ms 85.205.116.10
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
can you help
thanks wayne
23-11-2012 06:59 PM
Hi there whibbs,
Thanks for your post.
I've checked your VSS and it connected with our servers about 2 hours after your post. Is this still an issue for you?
If so I've forced a resync for you. Please factory reset the device and let me know how you get on.
Cheers,
LeeH