sure signal v3 overheated and tripped downstairs plugs

[freemangary]

my sure signal overheated last night and tripped out my downstairs plugs....now the box won't turn on...as I live in an area with no signal I am now without a phone...has anyone experienced a similar issue with a v3 sure signal and what can I do .... can it be replaced or do I need to buy a new device ??

[BandOfBrothers]

Hi

Please Note : If the Sure Signal displays ANY signs of internal failure then unplug it straightaway and contact Vodafone Customer Services. 

A sure signal comes with a 24 month manufacturer warranty. 

That said you have experienced similar situations to others with their Sure Signal. Customer service should take that into account and swap out yours.

Contact customer service on 191 or Live Chat. 

[Rahim]

@freemangary I've sent you a private message with details on how to get in touch.

[freemangary]

thanks I need a swift response on my reply via your pm details ... please note I have no sigoal so calling me is a waste of time

[Tash]

Hi @freemangary, please let us know the reference number you received in the automated reply and we'll check on the progress of this for you. This looks similar to [#12345678].

[gsmsecure]

Gary

Was this resolved with a free replacement?

Did you contact Trading Standards and the BBC Watchdog programme to report your failure and that mains tripping?

If not, you may be interested to read the thread on this issue at:

http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Suresignal-V3-Overheated-Blew-Up-Exploded-Hot-Bu...