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28-08-2013 04:23 PM
SS not connecting to the internet,Vodafone have already reset and i have reset SS but still unable to connect.
Power light on solid next light flashing,all other lights off.
Serial No 40131134708
IP 217.35.243.238
Speed test
download = 2.91
Upload = 0.35
ping 45
jitter 2
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\Dave>tracert 212.183.133.177
Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:
1 1 ms 1 ms <1 ms BThomehub.home [192.168.1.254]
2 29 ms 29 ms 29 ms 217.47.187.186
3 29 ms 32 ms 28 ms 217.47.187.161
4 38 ms 37 ms 37 ms 213.1.69.186
5 37 ms 37 ms 37 ms 31.55.165.183
6 36 ms 37 ms 38 ms 31.55.165.107
7 45 ms 36 ms 37 ms acc1-10GigE-4-2-2.mr.21cn-ipp.bt.net [109.159.25
0.116]
8 50 ms 47 ms 46 ms core2-te0-4-0-0.ilford.ukcore.bt.net [109.159.25
0.3]
9 44 ms 44 ms 44 ms peer1-xe0-1-0.telehouse.ukcore.bt.net [109.159.2
54.132]
10 49 ms 47 ms 48 ms lndgw2.arcor-ip.net [195.66.224.124]
11 45 ms 44 ms 45 ms 85.205.116.2
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
C:\Users\Dave>
09-09-2013 05:06 PM
Hi
Tested on a friends system that uses a sky router with the same outcome "didn't connect" can i now have the ss repaired or replaced asap
10-09-2013 12:52 PM
Hi david36,
Thanks for getting back to us.
Take a look here for how to get in touch and we'll get this sorted.
Thanks,
Jenny
10-09-2013 05:05 PM
Hi Jenny
E Mail sent today can you make sure its sorted asap please.
31-08-2013 02:35 PM - edited 31-08-2013 02:38 PM
VF tech phone line level 2 tell me the SS V3 requires 1.5 upload speed.
After almost a month I now know that my new V3 is just an expensive paperweight.