v2 sure signal both lights flashing and hasn't been working for few weeks

[Nuls1]

My SUre Signal has not been working all week.  I have re-set it numerous times.  It worked for approx 2 hours this morning (without any interference from me) and then went back to not working.   The red power light is on.  And the other two white lights are continuously flashing. 

This is the second time this has occurred in the last month.  Prior to this i have had no issues with Sure Signal.  I live in a remote area and rely on sure signal to obtain any phone connection.  Without mobile signal i cannot run up big Vodafone bills

Your speed test results  1.99mbps upload and 0.37mbps upload speed

Your ping test results 75ms

Your external IP address 86.138.232.191

Your Sure Signal serial number: 40120935 131

VSS Traceroute command

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\2002678>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     *        3 ms     2 ms  BTHomeHub.home [192.168.1.254]
  2    54 ms    48 ms    48 ms  217.47.109.250
  3    50 ms    43 ms    44 ms  217.47.109.193
  4     *       47 ms    47 ms  213.1.69.230
  5    45 ms    45 ms    44 ms  31.55.165.227
  6     *       46 ms    53 ms  31.55.165.109
  7   131 ms     *       46 ms  acc2-10GigE-0-3-0.mr.21cn-ipp.bt.net [109.159.25
0.210]
  8    57 ms    60 ms    56 ms  core2-te0-13-0-14.ealing.ukcore.bt.net [109.159.
250.160]
  9    57 ms    50 ms    51 ms  acc1-10GigE-0-5-0-6.l-far.21cn-ipp.bt.net [109.1
59.254.108]
 10    54 ms     *       57 ms  lndgw2.arcor-ip.net [195.66.224.124]
 11    55 ms    62 ms    54 ms  85.205.0.86
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

C:\Users\2002678>tracert 212.183.133.177

[DaveCD]

@Nuls1 

I can see from your traceroute that it fails at step 1 which is at the setup.

Please ensure that you have the following ports open: 

• 8 (TCP & UDP)
• 50 (TCP & UDP)
• 53  (TCP & UDP)
• 67 (UDP)
• 68 (UDP) 
• 123 (UDP)
• 500 (UDP)
• 1723 (TCP & UDP)
• 4500 (UDP)
• 33434 - 33445 (UDP)

IP addresses to be allowed on the router & firewall

• 183.133.177-179
• 183.133.181-182
• 183.131.128-191

I can see it's registered successfully, so once the above steps have been followed please perform a reset:

• Unplug the ethernet cable from the Sure Signal
• Locate the button on the base of the box next to the Ethernet ports
• Press and hold the button for approximately 30 seconds
• Once the lights come back on, release the button
• Plug the cable back in
• Allow around one hour for the Sure Signal to come back online.

Please also try using a different Ethernet cable as this often resolves the fault.

DaveCD

[Nuls1]

Hi dave
Being useless with technology, what do I have to do to ensure the ports are open.

[Retired-Simon]

Hi @Nuls1

You need to go into your router settings via a PC.

As various routers and menu’s vary, you’ll need to look at the instructions (many of which can be found online with a quick search) to see how you do this for your router.

Thanks,

Simon