vodafone smart3 rebooting !

[markyt43]

hello all just got myself my first smartphone .but after aweek the phone decides to turn off and back on again out the blue .got alot of apps so have deleted one or two and i thought imay have worn the battery out already ,but fault still occurs with good charge and left overnight when not used in standby mode.so always turn phone off each night.Someone has mentioned to me to download a app called advanced task killer which controls apps? any further advice or help would be greatly received ,thankyou

[hrym]

It could be a badly behaved app, but it could also be a memory issue.   Have a look at Storage in settings and see how much you have left.  If it's looking a bit marginal, I suspect you've found the problem.

You could also try doing a factory reset (back up your content first) and run with phone as-is with no apps for a bit.   If it's stable, add them back one by one until the problem recurs.  At that point, you've either filled memory or found the specific culprit.  Uninstall the last app loaded and try another one.  If it's stable again, it's the uninstalled app.  if it starts rebooting, it's a memory thing.

[markyt43]

hi hrym,
thanks for your post here.
in the end decided to fully reset the phone to factory settings,and after 24 hours so far so good .

[markyt43]

i spoke too soon the problem re occured today .
i was on the internet for a hour just browsing !

[hrym]

Hmmm.  Have a look at the available memory.  I have an 8gb Samsung tablet that's got a lot slower recently and I suspect that some apps are more demanding of memory as the old limited-memory devices are getting much thinner on the ground.  A lot of the stock apps have got much bigger too.  You can't uninstall them, but you can uninstall updates, which will reduce the overhead a bit.

Have you tried running the device completely vanilla - ie factory reset, no updates, no additional apps?  If it works in that state, it's definitely memory and you're going to have to be careful/selective over what you put on it.

If not, then it may need to go for repair, but my money's on memory.

[markyt43]

:smileywink:yes thanks for your replys .

but this is a mysterey to me.i have given it a full reboot to factory settings and have given it a16gb memory card,but fault still there.my phone says it has 2.2 gb of memory which could be right but the RAM says only 471 and not 512 mb!!!

when normal the ram is usually abo 300mb of ram

when fault occurs the ram drops to 230 used and 240 free!.

ps  have taken phone into a vodafone store for help but they say there is nothing wrong

[Gemma]

Hi markyt43,

We can send your phone to our repair centre.

Please see the repair process here.

Thanks,

Gemma

[hrym]

Those RAM figures sound very much like what I get on the tablet I mentioned.  The figure displayed is what's available and the operating system will always take a chunk before anything else.  When mine has slowed down, I can geta bit more functionality by clearing RAM, but it never goes back up to full speed without a restart.  As I said before, apps expect a lot more memory now and tend to be mroe demanding than a memory-limited device can happily handle.

You can ease the situation by making sure you only run one app at a time, although the system should allocate memory dynamically and close things that are in background if the foreground app needs more memory than is curently available.

The external memory is only for storage, of course, it doesn't provide working memory.  Nevertheless, you should see some performance improvement if you keep things like photos and music on it rather than the device.