vss v.3 and DGND 3700 v.2

[pete_h]

Hello, There seems to be a lot of problems  with the v.3 and netgear routers,My problem is i have 2 vss a v.1 and v.3 both which worked fine with a belkin f5d8635-4v1. Ithen changed to a netgear dgnd 3700 v2 , now the v.1 works fine and v.3 refuses to connect red flashing led , orange steady service led ,tried the usal reset ,de register , re register no luck any ideas?

pete_h

[pete_h]

Hi PaulE

   will try the old router asap as  im away for a while, be in touch soon.

  pete_h

[wmh2]

I have hit the same issue with a SureSignal v2 and Netgear DGND3700v2.  It had been working well with this router (and no forwarders) for 18months until I needed to hit the reset button. And then dead with two flashing lights for 4 days.  Phoned Vodafone SureSignal support team and didnt get much luck from them either.

Eventually I plugged it in at a neighbours house in a talktalk router with no extra configuration and it set itself up within 1 hour.

Back home again and everything is now working fine as it always used to do.

There is something about the initial setup of this SureSignal device that just does not work with the Netgear router.

[Retired-PaulE]

hi pete_h, 

Can you let us know how you get on with the port forward?

If this doesn't work, take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Paul

[pete_h]

Hi PaulE, heres the results you requested

ping 51 ms

download 5.23 mbps

upload 0.37mbps

serial number of vss is 40124160413

Microsoft Windows [Version 6.0.6002]

Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

C:\Users\Pete>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]

over a maximum of 30 hops:

  1     2 ms     2 ms     2 ms  192.168.0.1

  2    31 ms    30 ms    30 ms  217.47.130.122

  3    31 ms    31 ms    30 ms  217.47.112.161

  4    29 ms    31 ms    31 ms  213.1.69.106

  5    33 ms    32 ms    32 ms  31.55.164.219

  6    32 ms    30 ms    31 ms  31.55.164.109

  7   205 ms    31 ms    31 ms  acc2-10GigE-0-2-0-5.bm.21cn-ipp.bt.net [109.159.

248.234]

  8   141 ms    39 ms   141 ms  core2-te0-15-0-16.ealing.ukcore.bt.net [109.159.

248.160]

  9   112 ms    36 ms   144 ms  acc1-10GigE-0-5-0-7.l-far.21cn-ipp.bt.net [109.1

59.254.110]

 10   161 ms    40 ms   143 ms  LNDGW2.arcor-ip.net [195.66.224.124]

 11    37 ms    39 ms    41 ms  85.205.116.2

 12     *        *        *     Request timed out.

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

 18     *        *        *     Request timed out.

 19     *        *        *     Request timed out.

 20     *        *        *     Request timed out.

 21     *        *        *     Request timed out.

 22     *        *        *     Request timed out.

 23     *        *        *     Request timed out.

 24     *        *        *     Request timed out.

 25     *        *        *     Request timed out.

 26     *        *        *     Request timed out.

 27     *        *        *     Request timed out.

 28     *        *        *     Request timed out.

 29     *        *        *     Request timed out.

 30     *        *        *     Request timed out.

Trace complete.

Thanks for your help Pete