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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 73834 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229881 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 203963 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

alarm clock icon

Can't get rid of alarm clock icon top right hand notification bar Samsung galaxy s3

how do i get proof of ownership?

Who can i email or contact to get proof of ownership as my phone is damaged and i'm in the process of going through a claim. Also i can't seem to get anyone to speak to me on live chat as well i don't have a phone. 

haynesl by 2: Seeker
  • 15565 Views
  • 1 replies
  • 0 thanks

Sure Signal Stopped Working

Hi there, The Sure Signal unit in our office has stopped working. Serial no 42142819723. The admin sim was recently changed. Can anyone help. Thanks  

dughlas by 2: Seeker
  • 19020 Views
  • 1 replies
  • 0 thanks

Resolved! email problem with new phone HELP!

Following the demise of my beloved BlackBerry I now have a Sony Xperia M2 Aqua.   Having set up the email as a POP3 account I found that it would send and receive when the phone is connected to WiFi but only receive but not send e-mails over the voda...

iPhone 6 not picking up vss1

One of my SureSignal users has recently changed from iPhone 4 to iPhone 6. This of course meant a SIM card change. The iphone4 worked perfectly on the v1 SureSignal but since the SIM card change it will not pick up.Things I have tried:Reboot SureSign...

Ukchri2 by 1: Seeker
  • 19691 Views
  • 1 replies
  • 0 thanks

Unable to acquire BIS

How can one acquire BIS, none of the webpages are working and I don't want to spend money on trying to call Vodafone about it. Please if you could help me with this issue i would be grateful.

Aydonias by 1: Seeker
  • 14273 Views
  • 1 replies
  • 0 thanks

GSM/CDMA/Note Edge

Hello!  I'm here in the US, and planning on visiting Scotland on holiday around September. I did some research, and it appears that Vodafone is the best carrier out in the Highlands.  I have two questions here...  1)  I am thinking of getting the Sam...

joelinux by 2: Seeker
  • 13468 Views
  • 3 replies
  • 0 thanks

Sure Signal outbound call fail

Hello Looks like I'm not the only one... I have had a signal booster – version 3 – which has worked perfectly for about a year. Then suddenly about a month ago I could not make outbound calls. Everything else is working perfectly.  The signal booster...

evan1972 by 2: Seeker
  • 20907 Views
  • 10 replies
  • 0 thanks

Is it true that the VSS only works on PPPoA?

Please go easy on me.  I'm no expert on such things.  My understanding is that PPPoA works with a static IP address and PPPoE works with a dynamic address.  Am I also right in thinking that most domestic ISP only offer dynamic addresses and therefore...

Onzadog by 4: Newbie
  • 29990 Views
  • 8 replies
  • 0 thanks

Urgent Proof of Usage

I hate to request PROOF OF USUAGE from vodafone. Never go smoothly. I have been referred to come here and ask Proof of Usage for my paymonthly mobile device. Help me as soon as possible rather than directing me somewhere else.  Thanks

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