Sure Signal Stopped Working

[dughlas]

Hi there,

The Sure Signal unit in our office has stopped working. Serial no 42142819723.

The admin sim was recently changed.

Can anyone help.

Thanks

[Retired-Matt_B]

Hi @dughlas

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, including the following information:

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Matt B