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Solution

vss1 not working agian

dalea80
2: Seeker
2: Seeker

‎31-12-2013 11:13 AM

stopped working just before christmas done all usual resets can you resync please Sn 21197177955 ext ip 81.153.184.121 ping 18 ms speed 6.4 mbps upload 0.40 mbps Microsoft Windows [Version 6.0.6002] Copyright (c) 2006 Microsoft Corporation. All rights reserved. C:\Users\Dale>tracert 212.183.33.177 Tracing route to 212-183-33-177.adsl.highway.telekom.at [212.183.33.177] over a maximum of 30 hops: 1 99 ms 99 ms 99 ms BThomehub.home [192.168.1.254] 2 16 ms 16 ms 15 ms esr6.kingston4.broadband.bt.net [217.47.46.145] 3 16 ms 16 ms 16 ms 217.47.46.30 4 18 ms 18 ms 18 ms 213.1.69.54 5 18 ms 18 ms 18 ms 217.41.168.103 6 18 ms 18 ms 18 ms 213.120.178.71 7 19 ms 18 ms 18 ms 217.41.168.109 8 18 ms 19 ms 18 ms acc2-10GigE-0-1-0-5.l-far.21cn-ipp.bt.net [109.1 59.249.210] 9 23 ms 24 ms 23 ms core2-te0-15-0-5.faraday.ukcore.bt.net [109.159. 249.155] 10 18 ms 18 ms 18 ms peer2-xe8-0-1.telehouse.ukcore.bt.net [109.159.2 54.179] 11 18 ms 20 ms 18 ms 195.99.126.129 12 48 ms 48 ms 48 ms xe-0-0-1.vienna51.vie.seabone.net [195.22.215.16 2] 13 49 ms 48 ms 49 ms telekom-austria.vienna51.vie.seabone.net [195.22 .215.41] 14 48 ms 48 ms 49 ms AUX11-IIX11.highway.telekom.at [195.3.70.109] 15 55 ms 54 ms 54 ms 195.3.68.246 16 * * * Request timed out. 17 * * * Request timed out. 18 * * * Request timed out. 19 * * * Request timed out. 20 * * * Request timed out. 21 * * * Request timed out. 22 * * * Request timed out. 23 * * * Request timed out. 24 * * * Request timed out. 25 * * * Request timed out. 26 * * * Request timed out. 27 * * * Request timed out. 28 * * * Request timed out. 29 * * * Request timed out. 30 * * * Request timed out. Trace complete. C:\Users\Dale>
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3 REPLIES 3

Retired-James
Moderator (Retired)
Moderator (Retired)

‎31-12-2013 05:52 PM

Hi dalea80,

 

Can you let me know exactly what light sequence you are seeing?

 

In the meantime, I’ve re-synced the Sure Signal as requested.

 

James

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dalea80
2: Seeker
2: Seeker
In response to Retired-James

‎01-01-2014 11:23 AM

Lights 1,2and4 on
Cheers
Dale
0 Thanks

Retired-James
Moderator (Retired)
Moderator (Retired)
In response to dalea80

‎01-01-2014 12:51 PM

Hi dalea80

 

Thanks for getting back to me.

 

The issue you’re seeing is down to the firmware you’ve currently got on your Sure Signal.

 

I’ve just requested for the update to be sent over to you, please leave the Sure Signal switched on and connected over the next 48 hours until this has been done.

 

James

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