what is going to happen with my order?

[Ridgers45]

I have received my confirmation email today saying my phone will be delivered to store in milton keynes.....however the store is shut for decorating.....what's going to happen now? I've already waited 5 weeks for my phone and now I can't even get it!

[hrym]

This has arisen before and I rather fear it gets complicated.   If you have delivery details from the carrier (DPD, I think), you may be able to change the delivery address after the first attempt has been made.  You'll need the parcel number for this, which hopefully you have.

If that fails, call 191 or talk to Live Chat and see if they can do anything from their end.   And if that fails, post back here.

[Ridgers45]

I have phoned the cs team and was told that as its being sent to store I won't get a consignment number and if it gets sent back to the warehouse they cancel my order.....which is outrageous as its not my fault they have shut their store.

[Retired-Matt_Vo]

@Ridgers45 

Get in touch here so we can take a look.

Thanks,

Matt