wi fi charger and case for samsung edge

[dervybaby]

I  have just placed a order for the new samsung edge with the 7G red plan , this was seen in a advert early this week in a national paper , the advert clearly stated that a chargeless wi fi pack and case came with this plan and deal , when i placed my order tonight , this was now taken away and will not be given , i was under the impression this for all in the RED G plans , so why have vodafone not honoring this deal after all it was only been a few days since that advert went in

[Gemma]

Hi @dervybaby

This offer is available with our Red Value Bundles (excluding the 2GB).

When you select the bundle online, it shows if the accesory bundle is included or not.

Please see our website for more information on which plans are the Red Value Bundles.

Thanks,

Gemma

[dervybaby]

thank you for the reply , i did ask for the wi-fi charger and case but have no confirmation if they will  supply this ,,, my order number is BCBDEC  5A  89F6 42D2- 8698 A085 DD 76 BEF 4  -V   ,, i have asked the store about the galaxy edge but they have no records of orders via the telephone with vodafone only store orders ,, they have also told me no edge orders have been delieverd either due to a screen problem , is this still the case ??

[Retired-Laura]

Hi @dervybaby

So we can check this against your order number, get in touch with Live help.

Cheers,

Laura

[dervybaby]

my order number is bcbdec 5a 89f642d2  not sure what has happened to this order as it was done on the 7th april and heard nothing

[Retired-Kay]

Hi @dervybaby

If you follow the instructions Laura provided to contact us, we can check this for you. 

Thanks, 

Kay