What a ridiculous update. This week I have spent several hours speaking to Vodafone trying to make sense of their policies. I think that Vodafone has lost all sense of perspective when it comes to supporting business customers, they are more interested in making silly adverts on the top of mountains instead of listening that what customers want.... its just arrogant....
You speak to the sales team and they tell you the only way to get wifi calling on the S8 is to buy the phone direct from them, but we know that this does not work. So you then speak to their retentions team who tell you that this is total rubbish and the wifi calling is a feature of the phone and that as a business cusotmer you are paying for this facility as part of your tarriff. And lets face it this facility off loads traffic from their network so it does both VF and the customer a favour,,, interrnally VF are battling against each other without any unified voice.
At the end of the day nobody at VF has a clue and/or is prepared to take ownership of this core business service. I think they have lost control and are now more interested in consumer accounts who maybe don't require services such as WIFI calling.
I think the last comment sums the best option - Switch to EE or O2 as they are more geared up for servicing the business community, they have listened to what is important to customers and acted on that information.
Total confusion and lack of urgency from VF. Which is a shame because Samsung have tried so hard to bring a great phone to market, pity that VF failed to show it off properly and left customers cold...
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