Hi,
Another user having problems adding a new user to my VSS. Its all working perfectly with the original registered vodafone number but I am trying to add in my wifes new Vodafone PAYG number and getting the "Sorry we are not able to process your request because of following errors in your form." error message. I have been trying over the past couple of days from 2 different computers using Firefox, IE, Chrome and Safari on Mac, no joy.
Could someone please look in to this? I have included the requested diagnostic information below.
=============
speed test
6.62Mbps down
0.37Mbps up
Pingtest
28ms ping
2ms jitter
IP address
81.153.230.66
VSS serial: 40131558385
Traceroute to 212.183.133.177
C:\Users\Chris>tracert 212.183.133.177
Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:
1 2 ms 2 ms 4 ms BTHomeHub.home [192.168.1.254]
2 29 ms 15 ms 29 ms 217.47.249.250
3 14 ms 12 ms 13 ms 217.47.249.193
4 24 ms 15 ms 15 ms 213.1.69.14
5 14 ms 28 ms 14 ms 31.55.164.102
6 15 ms 14 ms 17 ms 213.120.182.65
7 14 ms 24 ms 14 ms 31.55.164.107
8 14 ms 14 ms 15 ms 109.159.248.83
9 20 ms 19 ms 24 ms core2-te0-13-0-17.ilford.ukcore.bt.net [109.159.
248.46]
10 37 ms 34 ms 21 ms 109.159.252.65
11 21 ms 25 ms 21 ms t2c3-xe-0-1-1-0.uk-lon1.eu.bt.net [166.49.211.16
4]
12 21 ms 20 ms 21 ms 166-49-211-254.eu.bt.net [166.49.211.254]
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * ^C
==========
Thanks in advance
Chris
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