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Broadband activation but no router!

Debbie1864
2: Seeker
2: Seeker

‎01-05-2024 10:53 PM

Hi,

I upgraded my full fibre broadband and expected to receive a new router.. Current one is out of date and constantly failing.. Apparently activation is tomorrow but there is no router on my email confirmation and nothing has been dispatched. 

Absolutely rubbish! I will now cancel the upgrade. 

 

0 Thanks
1 REPLY 1

Jayach
16: Advanced member
16: Advanced member

‎02-05-2024 12:47 AM

You haven't said just what service you are upgrading from and to, but if they are both non Pro II services there is no reason to expect a new router.

If your current router is failing, you should get that resolved as a separate issue to the upgrade.