Engineer didn't show up for my broadband installation and I can't rebook it

[Cameronkeenan]

My broadband was set to be installed on the 19th of December so I booked the day off to be there for it. I was told I'd get a call for when the engineer would be on the way but got nothing and they no showed. It's been a week since and I've had no messages updated me on if it's getting rebooked, I can't rebook it myself, and I can't log into my Vodafone account until my broadband is connected online. Your communication has been shocking here and it's genuinely making me consider cancelling and going somewhere else

[gipjon]

Might work out cheaper with the amount of times the same person has to ring up and get passed around with excuses 

[Jayach]

---

@gipjon wrote:

Might work out cheaper with the amount of times the same person has to ring up and get passed around with excuses 

---

And not to mention the frustration/stress that causes.

But I'm only here because it was the cheapest option for me. If their prices were higher, I would never have joined.

[Porl]

@gipjon you can't go elsewhere for services like FTTP with cityfibre as Vodafone are “partnered” (also know as monopoly) on connections for the first year after the Fibres have been laid.

I'm praying for Openreach FTTP to get to my street soon as then I can go elsewhere for my service.

FYI for anyone how's interested in the Openreach roll out of FTTP https://www.openreach.com/fibre-broadband/where-when-building-ultrafast-full-fibre-broadband

[gipjon]

There is more than just city fibre and openreach .there are now a few wholesale fttp like cityfibre I have fibre heroes on my street which is a wholesale fttp just like cityfibre with speeds upto 900 meg up and down and cheaper I think . There is neo's fttp don't know how much .there's virgin fttp. There is MS3'3 fttp

[Porl]

you may find this helpful, 

Codes of practice

https://www.vodafone.co.uk/help-and-information/complaints/code-of-practice

Compo webpage

https://www.vodafone.co.uk/broadband/auto-compensation-hbb

DLDR:

£26.24 per missed appointment and £5.25 a day without service.

[Jayach]

---

@Porl wrote:

Compo webpage

https://www.vodafone.co.uk/broadband/auto-compensation-hbb

DLDR:

£26.24 per missed appointment and £5.25 a day without service.

---

Only if it's Openreach.