I’ve had a terrible experience with Vodafone broadband. I moved house in mid-December and was assured the service would be live by midnight on the activation date. Trusting their advice, I went on a trip immediately after the activation date, assuming everything would work upon my return.
Unfortunately, when I got back, there was no service. I contacted Vodafone via webchat and phone multiple times and was repeatedly told to “be patient.” Promises of 2 working days, then 3-5 working days, kept changing, and I was advised not to follow up as they’d contact me. Spoiler: they didn’t.
Tonight, after another call, the advisor made me reset the router yet again and told me—again—that the service would go live by midnight. It’s now nearly midnight, and while the router’s white light is on (indicating internet service), there’s still no connection.
It’s been almost a month since 20 December, and I’m still without broadband. This has been incredibly stressful, especially as I need internet to set up essential utilities in my new home.
Has anyone else faced this? Was it resolved, and how? I’m starting to wonder if it’s a technical issue or simply customer service failing to take my case seriously. At this rate, I might get broadband by mid-2025—or later. What an exhausting and frustrating experience!
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