Order and Installation has been cancelled twice!

[Sachie]

Hi all,

I'm having a problem with getting online with Vodafone. I ordered the Vodafone Pro 2 in December last year with an installation date of beginning of January. Then a few days before I received an email from Cityfibre and Vodafone confirming that as requested my order and install date has been cancelled.

So I contacted them and they said that this sometimes happens and there is some sort of bug so I needed to go through the order process again which I did with an installation date of end of this month. Anyway I have now had another batch of emails from Vodafone and Cityfibre confirming my request to cancel the order and installation date (which I didn't do!).

Anyone have advice on this?

Cheers!

[Beth]

Hi @Sachie! I'm sorry to hear about the issues you've had trying to take out Home Broadband services with us. Please reach out to the Social Media team here, and we'll contact the Home Broadband team on your behalf to see if we can get to the bottom of the problem for you 🙂