Broadband rant

[shinwar]

I had vodafone basic broadband and i was sent an email saying i could upgrade to the fibre, which was apparently very much faster than my existing connection and the difference in price would be roughly 80p a month. 

I went ahead and upgraded on 4th December and received an installation date of 23rd December. 

Closer to that date I got contacted to say there was an issue of some kind and it would be delayed. 

It was eventually installed yesterday - 21st Jan.

The engineers came in and set everything up and called vodafone to activate it... a nice new speed of 150mb showed ....

Later in the evening i got an email from Vodafone saying we are sorry to lose you as a customer and the broadband went off. 

I called today and was told instead of fully activating the service it has all been cancelled. This cant be sorted until friday as the they have to wait for the cancellation to complete?? I already have no internet, how much more complete does it need to be?

Based on my experience with this installation I wouldnt recommend vodafone services to anyone

[Tal]

Hi @shinwar, I'm very sorry to hear about your service stopping after the plan change, this is not the experience we want our customers to have at all.

With the cancellation it may have stopped the service on your side but it may have not completed on the back end systems yet and on the line provided open reach or cityfiber, this is why we have to wait for it to complete then we can start working on getting it reinstated. 

[shinwar]

Thats all very well, but it doesnt get the broadband working. I have today been told it will be another 5 working days until it is up and running. Garbage service

[shinwar]

And I have also noticed today that the broadband account and landline account have been removed . I have no landline anymore! Nobody bothered to tell me this either - has my landline number gone

[Andy]

@shinwar I do apologise that it is taking this long to resolve. I believe the broadband team may be in process of setting up a new account to connect your services to, which is likely the reason this is showing as removed. I would not expect you to lose your landline. We can take a look over your account to get a better understanding of what's happened and keep you up to date on the process. If you would like us to do this, please reach out the social team via this link and we will be happy to help in any way we can.