Has anyone had to deal with anything like this before?
on Friday afternoon I received a text and email saying my Vodafone Broadband was being cancelled, and I was due to pay a £100 cancellation fee on April 7th.
I was completely baffled because I hadn’t cancelled anything! I’ve been really happy with the service since signing up in November and haven’t had any issues at all.
I called Vodafone immediately, and they told me someone was trying to take over my line at the cabinet because there aren’t enough connections in my area. I live on a brand new housing estate of 24 houses and I was the second person to move in on the estate.
How is that even legal or morally right? you Can’t just disconnect someone else who is actively using phone and broadband just because the cabinet is out of capacity. 🙄 if I do find out who this is they will get some words from me.
Vodaphone did tell me they have apparently blocked it for now, but I’m worried it might just keep happening again.
some one also mentioned something called “slamming,” where a dodgy generally small time ISP you have likely never heard of tries to move your service over to them without your consent, often at an absurd price, by telling your current provider, in my case Vdaphone that you’re leaving them, even though you have no knowledge of this.
Honestly, I’ve never heard of anything so ridiculous. I spent about an hour on the phone sorting this out, and the whole Friday evening was a farce. I’m pretty tech-savvy, but this has completely thrown me, never heard of Slamming before.
Has anyone else dealt with something similar? Any advice?
