After reading so many broadband activation issues here, I deeply regret joining Full Fibre 910 last month. My order was confirmed on 31/12/2024, and the activation was booked for 20/01/2025. I even received an SMS notification saying that I wouldn’t need an engineer visit. Trusting Vodafone, I was looking forward to having my new broadband set up in my new home.
However, like many other customers, I had no service on the confirmed activation date. When I contacted webchat customer service, the broadband team transferred me to the technical team, who told me to wait until midnight. I trusted them—after all, what else could I do?
The next day, as many others have experienced, there was still no service. This time, webchat informed me that my order wasn’t confirmed, and there was an issue with CityFibre. I was told to call a dedicated number to reach a team that could contact CityFibre to resolve the issue. Again, what else could I do?
After calling and speaking to Vodafone customer service, I was told that they couldn’t contact CityFibre directly but would get back to me tomorrow. However, I highly doubt they will call me back.
Should I use my 14-day cooling-off period to cancel this service, or should I keep waiting? I’ve seen posts from others saying they had to wait at least a month. Is canceling the wiser choice? Who can help?
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