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17-05-2023 05:54 PM
We've just placed an order to upgrade from FTTC (which was only giving us 10M down) to Pro 2 900 full fibre.
We were told £53 / month and a 24 month contract with £18 discount for 24 months, but the e mail confirmation says £73 / month and £15 discount for 24 months!
I think the £73 and £15 discount reflects the normal £58 / month, not sure where the agent for the £53 and £18 discount numbers from.
As the account is in my wifes name and she's currently away there's nothing - all very confusing.
Why can't VF just keep it simple and not fudge figures with discounts etc.
I'm minded to cancel and start over elsewhere....
17-05-2023 06:19 PM
The current base prices can be found at:
https://www.vodafone.co.uk/cs/groups/configfiles/documents/document/vfcon120703.pdf
Off the top of my head, I can't remember the prices I was quoted when I enquired about upgrading from Superfast 2 to FTTP 500, but I can tell you it was significantly higher than the £31/month I now pay to BT for 900 FTTP having switched!
17-05-2023 06:34 PM
Many thanks for that link showing various prices etc. Looks like they forgot the extra little discount for our mobile device - will have to speak with them to confirm.