Broadband activation

Activation on 26th but conundrum with router

We renewed our broadband recently, and got 'upgraded' from Superfast 2 to Fibre 2. Seems like the same thing to me but different name. Anyway, the new package is activated on the 26th but I've noticed the new router I've been sent is a THG3000 and my...

Broadband installed but service not activated

Hi there, I got my Vodafone FTTP installed yesterday. The Openreach engineer visited yesterday as scheduled to install the ONT and connect the fibre which seemed to go ok. When the router was connected to the ONT it wouldn't connect which the enginee...

is vodafone Broadband fibre any good?

Hi guys, I am going to change my broad plan and was considering vodafone fibre 500. Has any of you had it? is it reliable? can it really reach 78mb in upload? At the moment I have talk talk that relies on BT just updating the service as I pay too muc...

Pro 2 900 price quote different to e mail confirmation

We've just placed an order to upgrade from FTTC (which was only giving us 10M down) to Pro 2 900 full fibre.We were told £53 / month and a 24 month contract with £18 discount for 24 months, but the e mail confirmation says £73 / month and £15 discoun...

New Fibre order cancelled... three times

Hi all, I've been trying to get a fibre order put through since the start of this year, but the order has continuously been cancelled with no reason provided. After two orders in January were cancelled ( I received a phone call to say there was an is...

installation cancelled without letting me know

I waited in from 7am until 12 today for a new broadband service installation. I checked at 9am that the appointment was still on and was told that it was. By 11am I was tearing my hair out and phoned again. After nearly half an hour I was told that o...

0 stage install - already have an active ONT

So I was getting an install from a company called lightspeed, it appears to have gone a bit Pete tong. I was previously with talk talk who have now disconnected me... my openreach ONT still has a solid FON light... I know Vodafone use Siegel/halo to...

had my 900 put in yesterday

had my fiber 900 broadband installed yesterday around 10am all up and running by 12pm left it for 3or4 hours by 6.30pm it was up and running connected i am getting around 830 down 109 up so let us see how i go in the next ten days