We signed up for full fibre 500 and they said we would be getting a new router by DPD 2 days before the activation date but that date is today and nothing has turned up. We don't need a new router though, we have the THG3000 and I have been using my...
My new broadband deal with Vodafone activated on Monday 30th however with no ONT box installed on my newbuild flat I needed Vodafone to send an engineer out. They told me an engineer would visit on Thursday 2nd February, a morning appointment. It got...
I’ve had no broadbandsince 6/12. (Almost 2 months!) “Broadband” and “Service” lights don’t light up on ONT. been told there is an “issue at the pole” by Vodafone and that’s what cityfibre told them, clearly being lied to because there is no pole at ...
So yesterday (12th May 2022) I had engineers come to install full fibre as I upgraded my vodafone broadband from superfast2 (70 mbps) to gigafast (910 mbps). I'll skip over the fact that the engineer drilled over a gas pipe causing a leakage to the a...
My broadband contract was due to expire yesterday (26 Jan) so I renewed on 11 Jan. My mobile contract is also linked and I got a better deal on this too. Great! Not great! What they didn't tell me at the time was that my landline phone would be switc...
Hi all I was hoping to get some help. My broadband fibre installation took place on the 17th of January but it couldn't be completed due to a blocked duck at the fibre cabinet (which has now been cleared). I have been on Vodafone live chat but they c...
My broadband was set to be installed on the 19th of December so I booked the day off to be there for it. I was told I'd get a call for when the engineer would be on the way but got nothing and they no showed. It's been a week since and I've had no me...
What an absolute slideshow, today is the 4th day that I've been "promised" an engineer visit to install CityFibre FTTP, I get all the emails and texts stating that an engineer is booked to do the install, but no one ever shows up, no calls, no texts ...
Posting on behalf of my Father who is Elderly.....oh and who now has no internet connection with which to post with anyway!. Openreach appeared as scheduled to install their new FTTP service today, and the Engineer fitted the ONT box and internal wir...
I arranged a day off work after the emails, texts and letter which Vodafone sent me to remind me when the engineer would be here. Alas, no engineer arrived. I called customer services and waited on hold for 2 hours, till my phone gave up on me! Is t...
