I believe transferring my broadband to Vodafone is the worst thing I could have done: after over eight hours of effort (six yesterday towards the end of my account activation day, 2 today) I am being told that my previous supplier is preventing vodafone from taking over the line! In the nicest possible way!!!! If I had been told this yesterday, I would not have been happy to have been told that I might be without internet for up to 2 days, but I would not have wasted so much effort solving the problem- at least I do have internet as demonstrated by this message, albeit that no one can explain how since my account is yet to be activated. The real inconvenience is that I can not use any Smart devices, this being because I do not know the password for wifi I am using!
I did ask about the complaints procedure only to be asked what I expected to get from it! WOW!!!!!!
How is it that communications organisations are so bad at communicating; take the conversation I had with the engineer today- I was blessed that my description of the symptoms were recognised by her immediately; take the lack of any proactive communication on the problem Vodafone was having wih the line transfer; take the various "blind alley" menu options on the telephone query system; take the robotic chat " thingy" that can answer only the simplest of queries. I think I will regret signing up with Vodafone for a long time
