How long does installation take?
Hi, I ordered home broadband on 3rd Sept. I phoned today to find out when I will get this, they said phone back next Monday because there is a delay. Why is it taking so long?
Broadband activation
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Forum Posts
Vodafone did not call my current provider?
Hey All,A few weeks ago a Vodafone rep rang and offered a broadband switchover deal. Until then I was with Origin Broadband and I was quite happy with the service. However, I fell for the slightly better offer, but I am starting to regret it. The guy...
Another broadband activation
Hi, My home broadband was supposed to be activated yesterday but I still have no connection this morning. I do not use social media so that isn't an option for me. How do I go about speaking to someone for some help please? Thank you.
Can't find address
We have been trying to activate Vodafone broadband for home without success.We lived at this property 2 years ago and had Vodafone broadband service, closing the account in June 2022. Now, when we try to activate the service the Vodafone website says...
Broadband Pro issues
I have now been in dispute over six weeks with my new Broadband pro upgrade.I had no landline for over a week after the upgrade which has now been fix.Thou they have been unable to fix my dongle issue and it is still not working after hours on the ph...
BB PRO II BT (OR) to VF (CF) - unable to port BT LL number
Hi, I ordered a new BB PRO II (900mbps) connection from VF fibre being provided by CityFibre. However, today I received a call saying that my BB order has been cancelled as CF would not port the number. I kept asking for a specific reason for the in...
Broadband connection
Had fibre installed 4 days ago and it’s still not active phoned Suport keep telling me to reset router done that still not working they keep saying wait till 24 hours then should start working bt have installed the fibre box only 3 lights coming on a...
Complaint re Broadband never activated!
I called your department on Saturday 29 July to raise a complaint regarding the way we’d been treated by your organization.The complaint is regarding the fact that we agreed to have full fibre broadband (at an additional cost to us) supplied by Vodaf...
VODAFONE & CITYFIBRE - A MATCH MADE IN HELL (READ BEFORE ORDERING)
Right folks, on the basis that someone from Vodafone actually pulls their finger out and intends to help a poor patron. Vodafone use CityFibre in the Bournemouth area. I have been waiting ages of dug up roads and the rest of it for CityFibre to actua...
Broadband not activated
Definitely should have done my homework before switching broadband suppliers. Assumed once install was completed on Monday that we’d have a great, faster broadband. And we did for all of 8 hours. The next day it was off, spent my life using the chat ...
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