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Cooling off period, when does it commence from?

I received my router on the 13th June.  However, my service was activated 5 days later on the 18th June (on Thursday 3 days ago).   It says in this link that:<BLOCKQUOTE>The cancellation period will expire after 14 days from you receiving your Produc...

Worst broadband switch experience ever

This has got to be one of the most painful and worst experiences I have had dealing with a ISP. Huge reason people are reluctant to switch and this is exactly why - Vodafone has taken the cake for the worst experience ever. The current world situatio...

Internet light white, but no internet

Hi, my broadband (account number 7054601042) should have been active since June 9th, but there is still no internet. Not even a weak signal. Power, internet and wifi lights are on and white. Upon the advice on the web chat I tried both restarting and...

SaitO by • 3: Seeker
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  • 11 replies
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Engineer didn't arrive yesterday or contact me

The engineer was supposed to activate my broadband yesterday, I waited all day and didn't get contacted once. The internet LED on my router just keeps flashing red, I have tried pretty much everything. What can I do?

Iby20 by • 2: Seeker
  • 1918 Views
  • 1 replies
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Resolved! No phone line, and silver address with Openreach

Hi all, I want to take a VF broadband package, but unsure how it's handled with no existing line, and only being a silver address.  The house once had a telephone, but the previous owners were with Virgin media for 20 years, so I'm guessing it's just...

Slamdog by • 4: Newbie
  • 8722 Views
  • 7 replies
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Moving house

We are due to move house in about 2 weeks. Our new property also already has Vodafone installed. Will I need to re-sign a new contract or can we just move our account to the new address.

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