cancel
Showing results for 
Search instead for 
Did you mean: 
1

Ask

2

Reply

3

Solution

3rd Party Router - Linksys Velop MX5300

tom1331
2: Seeker
2: Seeker

I have a set of Linksys Velop mesh routers that I am trying to connect to a new Vodaphone broadband connection using Openreach FTTP. I had previously used the Linksys successfully with a setup for Virgin Media where their hub acted as a modem.

I have connected the ethernet to the ONT box and changed the settings on the Linksys for a PPPoE connection using credentials provided by Vodaphone. I set the VLAN to 101 and MTU to 1492, however I am not able to connect the Linksys to the internet. When I plug the the ethernet in, the Linksys light flickers blue momentarily and the status indicator on ONT confirms a LAN connection, however the Linksys light then stays on solid red. Any ideas on how I can fix this? It feels like I'm missing a crucial setting somewhere.

.Screenshot 2024-04-11 at 19.30.11.pngScreenshot 2024-04-11 at 19.29.54 2.png

3 REPLIES 3

tom1331
2: Seeker
2: Seeker

Also I have corrected the vodafone typo but it still isn't working.

Screenshot 2024-04-12 at 06.23.30 2.png

Cynric
16: Advanced member
16: Advanced member

@tom1331 We can now see the images.

Apart from my earlier post, can you check the router logs please to see if the logon credentials were accepted?

The username format is dsl0123456789[at]broadband.vodafone.co.uk replacing [at] with the '@' symbol.

Cynric
16: Advanced member
16: Advanced member

@tom1331 If you are on Open Reach leave the VLAN blank. Make sure the Velop WAN port is connected to the ONT. Be aware that the credentials you were given for PPPoE could be wrong, other users have had to ask up to six times before they were given the right details.

We have to wait for the images you posted to be approved. There may already be a thread discussion about the Velop device on this forum.