Around a month ago I began having problems with my broadband speeds, I phoned vodafone to see if there was a problem in my area, I ran through some checks by support that had an Indian accent. I used 3 different routers including the Vodafone one to show the problem persisted and was not router base, I changed my cables and adapter and same result. The support suggested I wait a day to see the speed returns and to phone back next day if the problem persists.
NOW HERE COMES THE SCAM: One hour later a phone call was made to my mobile that I used to phone vodafone free, it was the same gentlemen, he told me that after todays earlier call they had decided to reduce my bill by £15 for the inconvenience. After the call I received a text from vodafone to score the support I had so obviously I gave the guy full marks . TODAY I noticed vodafone has billed me the full amount for my Broadband, so this support guy had obviously decided to phone me back with lies in order to get his full marks from the text that followed.
I even give reference to the reduction of my bill in another forum post here couple of weeks ago in regards to slow speeds which I posted a photo of my speed being 5mb download at peak time, I am on 73 down, 20 up. It is only in the past month the speeds are fluctuating during peak time. My friend works for BT he was round my house a couple of weeks back, he informed me from the speed history I saved including videos of me doing the speed tests to prove nothing else was downloading and I am hardwired from the PC not WIFI, he said that is looks like too many people are on the same card at the exchange and I should ask to be moved onto another card.
So in conclusion, between the slow speeds and now being scammed by Support I am really...... REALLY.......ANGRY!
