Unfortunately I am not an engineer, so I will explain this is in simple terms - although I have fiber to the house, my connection keeps dropping. It drops on wifi and ethernet (I have cat5 in all rooms), on the mobile phone and the laptop. I am not sure what diagnosing tools to use, but it drops 3-5 times per day. I have raise some 7 tickets, every time I am being assured it is all fixed. 2 hours later or next day - I have again the same problem. No network connection, or no internet on the network, I am asked to sign in again or reconnect to the router. I have provided all these details to the engineering team and so far there is 0 improvement. I use my phone hotspot for work instead.
Is there anything else I can do on my side other than take note of the time when this happens?
