Broadband not impressed

[RobDon]

Hi all.

I had full fibre 900 installed 2 weeks ago which uses the CityFibre line. I used to have Sky fibre 500 which was installed by Openreach (BT).

With the Sky fibre I had no issues of any kind, download speeds used to regularly hit 450Mbps through the Xbox.

But now with the Vodaphone 900 fibre it just never seems to work right. Wifi drops out quite a lot and I have my TV and Xbox connect using cables (I've tried CAT5e and CAT6 cables) and they don't connect at all. If I unplug the cable and plug it back in, then I get a connection, so the connection is there is just doesn't connect. It does this EVERY time? Never had these hassles with Sky. The download speeds are also very disappointing, only ever reaches a max of around 350Mbps. I went for the 900 line for faster downloads but it's slower than the Sky 500.

Outside they have also left slabs sticking up, trunking exposed and a big line across my grass, very poor standard of installation. Strongly considering cancelling it as I'm within the 14 days cooling off period.

[Ripshod]

Per your earlier reply to me you are getting the speed you should (977.1 dl/ 940.7 ul).

Your connection to Vodafone (and in general) is good, you're being slowed somewhere else on the vodafone network.

I did also ask about your gateway IP. This would indicate how far your connection travels across the country before it meets the backbone - but no response to that. 

[RobDon]

Speed appears to be there but when I try to download, it never gets past 350Mbps.

Where will I find the gateway IP?

[Ripshod]

It'll be in the router's admin pages somewhere - don't ask where as I don't have a clue. Or you could run a traceroute to bbc.com and paste the result here. 

[RobDon]

On the router, it says the gateway is 90.247.128.1

[Ripshod]

I hope you live near Edinburgh, cos that's where your gateway (PoP) is. So your connection will go all the way to Edinburgh before it even meets the internet backbone, and all this is over vodafone's overloaded network. 

[RobDon]

I am in Edinburgh yes!

I'm going to try a different router, see if that helps. It's all pretty ridiculous really. With Openreach I just plugged everything in and it all worked great.

[Ripshod]

Wow, that's lucky. Vodafone have been routing customers over some fantastic routes for a while now. 

Okay. Go back to speedtest.net and tell us the default server they offer up for your speedtest. That will tell us where your IP geo-locates. 

[RobDon]

Comes up as YouFibre as the server in Edinburgh.

I note that I get the full speeds on my laptop, not the Xbox. On the Xbox the speed test is significantly slower, around the 555Mbps mark and over 900 on the laptop.

On the Xbox speed test it also shows high latency and 100% packet loss too.

[Ripshod]

It'll be good to try that other router right now.

The days are counting down now and you'll need to take action soon if you decide to cancel

[RobDon]

Yes I know, I fear I may be over the 14 days now!

Does the router firewall affect download speeds? I read somewhere that the Vodaphone router can be configured incorrectly out of the box?