Fixed - No internet

[lmersey44]

So I've recently moved into new house, previous owners had sky (in case it's relevant). 2 dishes on side of house and bunch of cable and connections in living room.

Ordered broadband from Vodafone end of November, plugged eouter in prior to activation, howeber still getting red flashing internet light.

Took apart mastersocket and the below is the arrangement

Am I missing some wiring in there? Are the wires poking out the black cable at the top supoosed to me connected to anything?

Only phone I have access to is from work (panasonic kx-321 digital phone) doesn't receive dial tone.

Beneath the socket is:

which has now fallen to pieces leaving me with some odd thin cables.

Anybody like to care to share to help? Never knew a pair of twisted copper cables could prove so difficult to work!

Thanks, Lyle

[lmersey44]

Yes, well 3 broadcasts.

I'll give Vodafone a chat or call tomorrow to make sure broadband has been activated

[clint_flick]

Hi

If you had a laptop or desktop or similar, I would suggest 3 pings (the router has a ping facility) ....

Ping Test Successful

IPv4 Address  127.0.0.1

Packet Success Rate  5 from 5

Packet Size  56 Bytes

Average Roundtrip Time  1ms

#########################

IPv4 Address   192.168.1.1

Packet Success Rate   5 from 5

Packet Size    56 Bytes

Average Roundtrip Time   1ms

######################

IPv4 Address         13.107.4.52

Packet Success Rate     5 from 5

Packet Size         56 Bytes

Average Roundtrip Time     12ms

========================

C:\>ping 127.0.0.1

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Minimum = 0ms, Maximum = 0ms, Average = 0ms

-------------------------------------

C:\>ping 192.168.1.1

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Minimum = 1ms, Maximum = 2ms, Average = 1ms

---------------------------------------------------------

C:\>ping 13.107.4.52

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Minimum = 14ms, Maximum = 14ms, Average = 14ms

The edge of the internet beacon test 13.107.4.52 is the most likely to fail as you don't have a connection I believe.  The other 2 are hardware you already have and known to be working.

[lmersey44]

All sorted!

Had webchat with tech support on Tuesday, went through the basics with the router and test socket etc..after this failed he raised the issue higher.

Second chat to higher level VF BB support guy yesterday, he booked an Openreach engineer to investigate / visit today, he found an issue with damaged wiring in the cabinet (I think) next to fibre optic equipment (if only I could get fttp here!) causing the issue - router out of sync or something!

And voila, working internet connection