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Solution

High latency - new full fibre 910

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superleeds
4: Newbie

‎22-09-2024 10:26 PM

Hello,

I'm suffering from really high pings and it's making online gaming difficult. I'm new to this service and voda so if anyone could advise what is happening that would be appreciated please.

Here's my trace route to bbc and it looks like I am connected to my local DC (Leeds) but the pings to it are really high. 

Tracing route to gtm-live.pri.bbc.co.uk [212.58.236.1]
over a maximum of 30 hops:

Tracing route to gtm-live.pri.bbc.co.uk [212.58.235.1]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms  [192.168.1.1]
2 121 ms 99 ms 107 ms 90.246.0.1
3 112 ms 112 ms 121 ms 63.130.172.37
4 * * * Request timed out.
5 * * * Request timed out.
6 114 ms 122 ms 121 ms 132.185.254.217
7 137 ms 128 ms 134 ms 132.185.254.14
8 143 ms 141 ms 133 ms ae1.pr01.eqsl.bbc.co.uk [132.185.249.13]
9 133 ms 134 ms 136 ms 132.185.249.71
10 168 ms 121 ms 114 ms 212.58.235.1

Thanks (in advance) for taking a look.

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1 ACCEPTED SOLUTION

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superleeds
4: Newbie
In response to leemjones

‎24-09-2024 12:06 AM

I think I'll be cancelling tomorrow and either trying another provider on City Fibre or seeing if Virgin want to make me an offer to stay with them.
Having looked into it, as was said in this thread, a lot of people having the same experience as us - weeks and weeks of it being great and then this. Support are of no use. Even in the bad days of Virgin Media, you could always escalate things and speak to a really expert but it seems Voda aren't bothered.

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54 REPLIES 54

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TeaBi
2: Seeker
2: Seeker
In response to superleeds

‎27-09-2024 08:44 PM

Don't know about the rest of you but for me tonight it's going to be a cold beer and some Old School RuneScape 🍻

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superleeds
4: Newbie
In response to TeaBi

‎27-09-2024 09:19 PM

Enjoy!

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Leeds910fibre
3: Seeker
3: Seeker
In response to superleeds

‎27-09-2024 08:49 PM

talk to the wife !

 

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DoctorHeadlock
4: Newbie

‎27-09-2024 08:57 PM

All has returned to normal here too. It did surprise me too that it went off completely last night, but perhaps that's what it was, someone had actually fixed it then.

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leemjones
3: Seeker
3: Seeker

‎27-09-2024 11:17 PM

Well credit where credits due, it looks like they’ve listened to everyone and fixed the issue. Thanks to all those that raised the issue the support etc. 

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