How I can add a new address?

[Irina_Const]

Hello.
I do not have my address on the Vodafone system. But there is my address in the Royal Mail system.
I came to the office, called by phone, and chatted with Tobi, but nobody did not give me a logical answer why they can not add my address.
Please help me understand what I have to do.

[Beth]

Hi @Irina_Const! You're able to do this yourself in your online account. Once you've logged in, please go to Account Settings then Address details 🙂

[Jayach]

I suspect the OP is saying their address is not recognised by the ordering system. I don't think they have an account yet.

[Irina_Const]

Hi Beth!
No, I can't. I tried to do it three times. First I used the standard website form. Eventually, Vodafone called my neighbours instead of me (because there is no my address in the Vodafone system). Second I came to the office and made all necessary with Vodafone professional. I got the same result as previously. Third time I connect with a chat assistant. The chat assistant said that will add my address but deceived me.
My problem: there is no my address in the Vodafone sysytem. (But there is in Royal mail system).
Two months nobody can decide my problem.

[Jayach]

There are other ISP's. Why not go with one of those.

[Mark]

If you already have an account with us and are experiencing difficulty updating this, pop our Social team a message and we'll be able to update your details. If you're trying to place an order with us to request a broadband service and we're unable to locate your address. It sounds like it's listed as a silver address with Open Reach and we're unable to provide a connection until it's been updated to a gold address. Our social guys will also be able to look into this for you too.

[Irina_Const]

Thank you for your advice. I did it two weeks ago‌‌.😅
And would not like to have a deal with Vodafone in the future.