Laptops keep dropping internet connection

[granthar]

For the past week I have had issues with laptops dropping connection and failing to reconnect to the wifi. Apple devices seem ok, we have four laptops on windows 10 & 11 and all on the latest builds and drivers.

The laptop shows no internet connection and restarting or disabling the wifi card or the router makes no difference. I have added in static IP addresses and manual DNS entries but this doesn’t help. I added a TPlink wifi extender and they connect to thank and it works, however as I am paying a premium for the Ultrahub with always on connectivity I am not happy with having to use third party devices to make it work.

i have the one Ultrahub (the white one) and two wifi boosters.

this is driving me mad, I have no idea how to resolve this. Have tried wifi in comparability mode but that makes no difference. I have a work laptop which connects through a RAP device connected to one of the boosters and this works ok.

using monitoring software on one of the laptops when it drops it also loses the local network.

[RDL17]

Hi - was this issue ever resolved? My wife and I are having similar problems with our work laptops (both Windows 10, different models),  when any other device works correctly. We hadn’t had any issues with Vodafone or the Ultra Hub kit for around a year, but for some reason over the past couple of weeks it’s been unusable! We’ve tried all the suggestions in the thread above and also been in touch with Vodafone support - they carried out a reset and firmware upgrade on the Ultra Hub, which fixed things… for about 30 minutes

[infinidim]

I have noticed that when the Ultra Hub goes down it takes quite a long time to bring up the mobile broadband - I have seen it take up to 2 minutes. I think that this time to bring the backup up has been set in the Ultra Hub firmware as I have seen this on a similar solution that BT / EE have. If you have a lot of IOT devices connected like we have or do a lot of video calling then this backup is not very helpful as you will always loose you connection with the short hits that most broadband network get very randomly..

Up until a week ago we were getting small hits nearly every day, sometimes it was more that one hit. Because I have some monitoring equipment here I managed to look into the hits I was getting. We are on Openreach FTTC over copper currently moving to fibre later on this year. What I found was it was not the access to the Vodafone core network but I was seeing failure in their core network. They would get very bad then the PPPOE connection would drop, there would be a reroute in the Vodafone core and the broadband would settle down for a while. Then the whole cycle would start up again.

Currently there are a few drops in the Vodafone core network and our connection has stayed up for a week or so.

We do get high latency randomly but that I can live with until we get the fibre connection from Citryfibre.