Hi everyone,
I've got a slight hardware problem, any helpful suggestions will be very gratefully appreciated.
I have a THG3000 Vodafone wifi hub, I'm on the Superfast 2 18 month plan which began February.
The master socket in the property that has been present since I moved in is quite beaten up so I purchased an Openreach Master Socket 5C with the Openreach Mk4 front fascia.
Following the instructions on the 'My Mate Vince' Youtube channel (playlist below, I can't recall exactly which video it was), I carefully swapped the old master socket for the new one however was dismayed to find that the internet light on the hub did not turn on to indicate a successful connection and attempts to connect failed.
Where am I going wrong?
Some info:
The cable coming into the house from outside is the older stiff kind (I forget the name) with three stiff wires that are only for cable strength, a pair of wires coloured black and green which I found wrapped up inside the backbox and which do not connect to anything, and a pair of wires coloured white and orange that terminated to the back of the original master socket. My understanding is that normally the white wire goes to the 'A' and the orange wire goes to the 'B' however that if discovered to be the other way around when re-connecting these cables to the 'A' and 'B' of the new master socket they should be fitted the same. Hence, when I fitted the white and orange to the new 5c, I connected the orange to 'A' and the white to 'B.' Note that I was careful to do this correctly i.e. cutting back the wires and feeding each through both holes of their respective termination point and then securely flipping the tab down so that the inbuilt metal connection points then cut through the insulating sheath to make a secure connection. I then fitted the mk4 fascia and correctly fitted the telephone and internet cables back to the hub and waited for my connection to resume, however it did not.
I then refitted the 5c with the orange and white coloured wires switched i.e. white to A and orange to B, just to see if it would work but it yielded the same result. I then refitted the old master socket and my connection has been as it was before in the days since.
Assuming that I have correctly connected the orange and white wires, and then the subsequent cables and mk4 fascia (which I did), what then could the problem be that means the new 5c socket doesn't seem to want to work?
Kind regards,
James in Lincoln
P.S. After connecting the new master socket I waited for about 10 minutes before changing it, and then another 10 before refitting the old master socket. I'm assuming that the connection should be instant due to the nature of the wires and how they connect up so I didn't really figure waiting for longer was necessary, surely I was not wrong to assume this?
P.P.S. Please note I followed Vince's instructions in the sense that I connected the white and orange wires to the 5c socket piece and not the mk4 fascia as instructed.
Edit: I forgot to add the link to the YouTube channel/playlist mentioned, here it is:
https://www.youtube.com/playlist?list=PLexbWs0Wp_H6LvKLZ6n5fyUknvlMag-Su
