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Broadband connection

Phone no mentioned on contract is wrong

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2: Seeker

Hi My new broadband contract will start on 10th July but phone no mentioned below in email is wrong. 

 

Account number: XXXXX8851
Order number: SBL-1000000459178056
Your phone number: [MOD EDIT: This post has been edited to remove personal information/inappropriate content please see Community Guidelines]
Service to be activated on: 10/07/2020

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2 REPLIES 2
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17: Community Champion

I would suggest to "call 08080 034 515  (free from all UK landlines and mobiles) with lines open between 8am and 11pm, seven days a week " , or use Live Chat as it's important to get the details right at these early stages @fnashiq 

 

🌈 Stay Safe  🌈 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.1  / Android 10.

 

Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

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17: Community Champion

Hi @fnashiq 

 

When you arranged to have Vodafone Broadband, you would have been given the option of adding your present number, if the box was left blank, you would have been given a new number.  Number transfer is also subject to availability.

 

The contact information for the Broadband Team is on this link , I would suggest live chat for quickness, they will be able to access your order and find the reason for the number change.

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