Pro 2 router WiFi dropping

[Chrishyper1988]

Hi

Had the pro 2 router for a few months now and been fairly pleased with the performance I'm using the 900mb fttp and it's been working fine up until a last month

My devices are dropping off the WiFi and taking a while to reconnect, I noticed this happens regularly on my phone when browsing the web, web browsing loading bar will hang for about 20 seconds then loads 

Doesn't impact devices connected via ethernet 

[Lifeguard656]

We have had a fault for 20 years outside our property open reach you just not allowed to talk to them ring them send them a email they say to the providers "Yes full fibre available "we got not infrastructure to have fibre as were we lived it has to go underground  

[Jayach]

I think you are misunderstanding the Ofcom rules, the 30 days appears to be for network faults (i.e. loss of service).

Reading this thread it appears to be Wi-Fi problems that are being complained about, which would be different.

Basically Vodafone have 8 weeks to resolve the problem or issue a deadlock letter.

Contracts - Ofcom

Still, I do hope you both are able to get what you want.

[Lifeguard656]

Hi mate it's not myself that complains a with regards to ofcom it's the other person on the thread I was just replying to yourself what I thought ofcom rules are when there's a fault that not your fault so it's the other person not myself but thank you any way