Slow broadband speed between 6-11.30pm

[Darty27]

Any one having issues with slow speeds at peak times? Sent photos in last week to team 2 to prove how poor my speed is dropping to anything between 1 and 2.5mbps at times which is disgraceful at I should be guaranteed 73mbps which does show on vdsl on the exchange.

Never had any issues with my old supplier during peak times one very un happy customer.

 

[Darty27]

Thanks for reaching out again but I have tried this several times. 

Joe

[Evie]

Hey @Darty27, thank you for trying everything you have so far, I appreciate this must be getting very frustrating.

The best course of action now would be to contact us through our social channels here so we can check your account.

If you have an open case with our complaints team you should be able to contact them with your reference number for an update as well