Is there a router shortage?

[FaX]

Hi all,

Was looking forward for the switch to full fibre 910 today, however I still have not received my router. Order was placed back in early Jan.

Contacted Vodafone who said they would put a manual shipment in, 24h delivery, nothing. Contacted again, they asked me to wait for longer. I see some other people had similar issues before, but don't know what really happened at the end.

I work from home and mobile service is pretty much non-existent inside my house so I can't really afford not to have broadband.

Anyone experienced the same but had it all sorted out? Don't know if there is a shortage of router or something and they are just stalling.

[Ripshod]

Question: Have you been receiving regular email updates from vodafone and oenreach/Cityfibre regarding your order? If you haven't been kept up to date with your order it's highly likely your order hasn't even gone through. 

[Janey]

Hey @FaX The router definitely should be with you by now, we'd be more than happy to look into this and check on your order. Please drop our social team a message to get started. 

[FaX]

Thanks Ripshod and Janey. 

Yes, I've been kept up to date with e-mails and SMSs, and cityfibre even came this morning to install the ONT. I did contact vodafone via the chat as I mentioned, but still got no news from DPD about any delivery.

[Janey]

Pop us a message on our socials @FaX and we'll look into the delivery.

[FaX]

Hi Janey.

thank you!! I had contacted VF twice already via the Tobi chat and both times I was told a manual shipment had been arranged, however nothing ever happened. I decided to try the socials as you mentioned and this time the manual shipment was indeed arranged! I don’t know what’s the difference between both channels, but I’m definitely going to be using the socials if I ever have an issue again.