Superfast Pro Dongle

[gazza77]

I live somewhere comparatively remote and having had patchy broadband access for a number of years I upgraded to Superfast Pro a month ago to take advantage of the 4g backup. I'm finding that it's not quick to switch however and that the speed is only around 1mbps. If I use my mobile when directly next to the router, the speed is around 20mbps.

I queried this with a broadband xpert (another issue here, it can take over an hour to speak to someone) and was told that it's because the dongles are an old design and if it doesn't work now, it never will.

Any suggestions on how to resolve this, other than request to cancel the service? I've already tried the router in every room in the house to compare, and as I work from home, this is causing me significant problems. 

[Cynric]

.@gazza77 Vodafone's dedicated complaints team is on 0333 3040 441.

[Jayach]

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@gazza77 wrote:

After 23 hours waiting for a reply, the twitter response is that they can't help, and I need to call the broadband experts.

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Love it. 🤣

Edit: I wasn't laughing at your predicament, but I've always said social media is a terrible way to provide support.

[gazza77]

I'd gathered. If you can't laugh at it, you'd cry. 🙄😜