Troubleshooting says check internet cable but I do not have one?

[kmaunder]

Hi there. We joined Vodafone last month, and a couple of weeks ago had a day where our internet cut out entirely for a couple of hours. We have had the same thing today, except it’s not been working since I came downstairs at 8am (so almost 7 hours now). We were out earlier, so hoped it would be working when we got home but no luck.

I’ve attempted troubleshooting and the first step is to check that the supplied internet cable is firmly connected to the red internet port of our hub (just the standard Vodafone Wi-Fi Hub). We don’t have an internet cable at all! I’m so confused by this as I was the last one to bed last night and it was working fine, and I was up first this morning - no one could have unplugged it or removed it, there isn’t one anywhere near our box. My husband assured me he didn’t unplug it and hide in the night, and our two kids physically can’t access it (also sleep in cots so no chance of them getting downstairs during the night).

Is this cable fully required for internet access? I’m so confused as to how we’ve been accessing the internet without it, but it’s the first thing mentioned in troubleshooting! Our power light is white and the internet light is flashing red, for reference.

[Ripshod]

If you're no FTTP then your connection is to the blue socket on the router. If that's there and LEDs are showing on the box on the wall (for openreach it's two solid green and one flashing, for cityfibre 3 solid and one flashing) then you should be connected. Anything else happening on the box (possibly one red led) then there is a fault - contact vodafone:

https://vodafone.co.uk/bbservcd 

[Jayach]

As @Ripshod says, it depends if you are on FTTC or FTTP.

If your router connects to a phone socket, it's FTTC. (that is what the trouble shooting was checking)

If it connect to a box on the wall with lights on it, it's FTTP, and the first trouble shooting step for that would be to check what lights are showing on the box (ONT)