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UPnP not working and NAT Type stuck at moderate

ze8erdeem8
3: Seeker
3: Seeker

Just got fibre broadband installed this week and originally had no issues with it until today. The speeds and connection seem inconsistent and anything that requires to be connected to another device like phone lines and online multiplayer isn’t working pretty much at all. My Xbox is saying the NAT Type is stuck on moderate (needs to be open) and the UPnP is either not enabled or not working. If looked on the app and router but there doesn’t seem to be a way to check this nor enable it myself. Would I have to get in contact with Vodafone or does anyone know any possible issues it could be?

1 REPLY 1

Beth
Community Manager
Community Manager

Hi @ze8erdeem8! I'm sorry you're having connection issues. Please click here for our Home Broadband Support Tools and select the option "Slow speed", you'll be advised of troubleshooting step to help.

If you're still having issues once you've followed the steps on the website, please reach out to the team on 191 from a Vodafone phone, 03333 040191 from any other UK phone, through Live Chat here, or through your Vodafone Broadband app, under Support & Diagnostics. A member of the team will be able to check over your account and raise a ticket to our Technical team if needs be 🙂